1. COMPANY INFORMATION

Gratie Digital is a digital marketing agency registered in Barranquilla, Colombia. By contracting our services, you agree to be subject to these terms and conditions.

2. SERVICES OFFERED

2.1 Complete Marketing Funnel

Gratie Digital offers complete installation of a marketing funnel divided into five (5) main components:

a) Landing Page Creation

• Development of personalized landing page

• Implementation of client qualification filters

• Integration of lead magnets

b) AI Customer Service Installation

• Implementation of artificial intelligence system

• Installation and configuration of integrated CRM

c) Payment Gateway Installation

• Payment system configuration (when requested)

• Integration with funnel tools

d) Ad Creation and Management

• Development of advertising campaigns

• Integration with previously installed tools

• Continuous campaign management

e) Content Creation

• Development of content for digital marketing

• Adaptation to different platforms and channels

3. PRICING STRUCTURE AND PAYMENTS

3.1 Installation Services (One-time Payment)

• Website installation

• AI customer service installation

• CRM installation

• Payment gateway installation (when applicable)

3.2 Recurring Services (Monthly Payment)

• Website hosting

• Website technical support

• AI + CRM support

• Advertising campaign management

• Content creation

3.3 Annual Services

• Domain renewal

3.4 On-Demand Services

• Additional website creation

• Special modifications not included in regular support

3.5 Accepted Payment Methods

• Credit/debit card

• Cash (exceptional cases with prior authorization)

3.6 Payment Terms

• Installation services require advance payment

• Monthly services are billed in advance

• Payments must be made on agreed dates

• Non-compliance with payments may result in temporary service suspension

4. ADVERTISING BUDGET MANAGEMENT

4.1 Budget Administration

• Gratie Digital manages the client's advertising budget

• No additional percentage is charged on advertising budget

• Client maintains ownership and final control over their budget

• Charges are exclusively for service management

5. WARRANTIES AND REFUND POLICY

5.1 Performance Guarantee

• Gratie Digital guarantees compliance with all contracted services

• Guarantee covers delivery and installation according to agreed specifications

5.2 No Refund Policy

• No refunds are offered once service has begun

• This policy applies to all contracted services

5.3 Results Demonstration Period

• For ad management, a three (3) month period is established to demonstrate results

• During this period, Gratie Digital will work to optimize campaigns to achieve agreed objectives

• Results are subject to multiple market factors and client business factors

6. PLATFORM AND TOOL ACCESS

6.1 Required Access

• Client must provide necessary access to their digital platforms

• Gratie Digital requires administrator permissions on tools it manages

• Access will be used exclusively for contracted service provision

6.2 Access Security

• Gratie Digital commits to maintaining confidentiality of all access

• Appropriate security measures will be implemented to protect client accounts

7. INTELLECTUAL PROPERTY

7.1 Created Content Ownership

• All content, designs, strategies and materials created by Gratie Digital are intellectual property of the company

• Client obtains free use license of content created for their business

• Human talent collaborating in creation maintains free use rights of developed content

7.2 Content Usage

• Client may freely use content for their business

• Resale or redistribution of content to third parties without authorization is not permitted

8. CONFIDENTIALITY AND DATA PROTECTION

8.1 Client Data Usage

• Client data is used exclusively for Gratie Digital marketing purposes toward the client

• Data will not be shared with third parties without express consent

8.2 Banking Information

• Client banking data is treated with maximum confidentiality

• Gratie Digital does not have access to complete banking information

• Banking data is used solely for billing and collection purposes

8.3 Information Protection

• Security measures are implemented to protect all client information

• Gratie Digital personnel are subject to confidentiality agreements

9. VALUE PROMISE AND EXPECTATIONS

9.1 Gratie Digital Commitment

Gratie Digital commits to creating an effective and automated sales funnel that:

• Generates qualified leads for the client's business

• Produces sales consistently

• Frees the entrepreneur from uncertainty about future sales

• Automates marketing and sales processes

9.2 External Factors

• Results may be affected by market factors, competition, and specific characteristics of client's business

• Gratie Digital cannot guarantee specific results due to external variables

10. COMPETITION AND CONFLICTS OF INTEREST

10.1 Non-Competition Policy

• Gratie Digital does not work simultaneously with direct competitors of the client in the same market niche unless a specialized agreement is reached

• Absolute confidentiality is maintained regarding strategies and information of each client

11. CONTRACT TERMINATION

11.1 Termination by Client

• Client may terminate contract at any time

• Being current with all pending payments is an indispensable requirement

• Termination does not generate right to refund of services already provided

11.2 Termination by Gratie Digital

• Gratie Digital may terminate contract in case of payment non-compliance

• Client will be notified with reasonable advance notice before termination

11.3 Effects of Termination

• Upon contract termination, all recurring services will be suspended

• Client retains access to installations already made according to each tool's terms

• Access and passwords to all installed tools will be delivered

12. LIABILITY LIMITATION

12.1 Liability Limits

• Gratie Digital's liability is limited to the value of contracted services

• No responsibility is assumed for indirect losses or loss of profits

• Marketing results depend on multiple factors outside Gratie Digital's control

12.2 Force Majeure

• Gratie Digital will not be responsible for non-compliance due to force majeure causes

• This includes but is not limited to: internet failures, third-party platform changes, and extraordinary situations

13. TERMS MODIFICATIONS

13.1 Updates

• Gratie Digital reserves the right to modify these terms and conditions

• Changes will be notified to client with at least 30 days advance notice

• Continuation of service after notification constitutes acceptance of new terms

14. APPLICABLE LAW AND JURISDICTION

14.1 Applicable Legislation

• These terms are governed by the laws of the Republic of Colombia

• Any dispute will be resolved in competent courts of Barranquilla, Colombia

15. GENERAL PROVISIONS

15.1 Agreement Integrity

• These terms constitute the complete agreement between parties

• Any modification must be agreed upon in writing

15.2 Severability

• If any provision of these terms is declared invalid, the rest will remain in force

15.3 Communications

• All official communications will be made through channels established at time of contracting

For inquiries about these terms and conditions, contact Gratie Digital through our official communication channels.

By contracting our services, you confirm having read, understood and accepted these terms and conditions in their entirety.